About the Product –: Brass is still commonly used in small towns and villages in the country. Water stored in a brass vessel increases strength and immunity.100% handmade by craftsmen using age old and traditional techniques.
Design Type -: Traditional Notes for Customers : These products are 100% handmade. Hence there could be 2-5% variation in Dimensions And Weight. However there is no impact on the great benefits of such products. And also no change in original raw material used to create such wonderful products Wash Care Guide-: How to clean Brass (Pital) Utensils.
Use non-abrasive sponge for cleaning.
Use mild Dish cleaner detergents.
Use a soft brush or old toothbrush to scrub any hard to reach areas.
Rinse well with water.
Use a soft cloth for Drying.
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Refund Policy
Cancellation, Refund & Replacement Policy
At Ritikart, we are committed to delivering a seamless and satisfying shopping experience.
This policy is designed to be transparent, fair, and customer-centric, while ensuring operational efficiency.
Orders can be cancelled anytime before they are shipped.
Once an order has been shipped, cancellation requests will not be accepted.
Refund on Cancellation:
Refund will be processed to the original payment method.
Nominal payment gateway charges and applicable taxes may be deducted.
Shipping charges (if applicable) may also be deducted.
Refunds are applicable only in the following scenarios:
Order cancelled before shipment
Product is out of stock
Verified cases of damaged or defective items
Refunds will be processed within 7–10 working days.
We accept returns only in cases of damaged or defective products.
Eligibility for Replacement:
Issue must be reported within 48 hours of delivery
Customer must provide unboxing video and/or clear photo evidence
Product must be unused and in original condition
Resolution Process:
Replacement will be initiated within 48 hours
Delivery timelines may vary based on location and availability
Product is used, altered, or damaged after delivery
No valid proof (unboxing video/photos) is provided
Request is raised beyond the specified timeline
Customer refuses delivery without valid reason
Returns and refunds are not applicable once delivery is attempted
Customers are advised to accept delivery promptly
If the package appears damaged, please refuse delivery at the time of receipt
If the outer packaging is visibly damaged:
Do not accept the delivery
Inform our support team immediately
If accepted, claims may not be entertained without proper proof
Ritikart reserves the right to cancel any order due to unforeseen circumstances,
product unavailability, payment issues, or logistic constraints.
In such cases, a full refund will be issued.
8. Need Help?
Email: info@ritikart.com
Contact Number: +91 8260045598
WhatsApp: +91 8260045598
We are committed to resolving your queries at the earliest.
Note: This policy is subject to change without prior notice.
Very useful and beautiful crafted kadhai. It’s also usable on the ceramic stoves.
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