• Orders can be cancelled anytime before they are shipped.
• Once an order has been shipped, cancellation requests will not be accepted.

Refund on Cancellation:

• Refund will be processed to the original payment method.
• Nominal payment gateway charges and applicable taxes may be deducted.
• Shipping charges (if applicable) may also be deducted.

• Refunds are applicable only in the following scenarios:
• Order cancelled before shipment
• Product is out of stock
• Verified cases of damaged or defective items
• Refunds will be processed within 7–10 working days.

We accept returns only in cases of damaged or defective products.

Eligibility for Replacement:

• Issue must be reported within 48 hours of delivery
• Customer must provide unboxing video and/or clear photo evidence
• Product must be unused and in original condition

Resolution Process:

• Replacement will be initiated within 48 hours
• Delivery timelines may vary based on location and availability

• Product is used, altered, or damaged after delivery
• No valid proof (unboxing video/photos) is provided
• Request is raised beyond the specified timeline
• Customer refuses delivery without valid reason

• Returns and refunds are not applicable once delivery is attempted
• Customers are advised to accept delivery promptly
• If the package appears damaged, please refuse delivery at the time of receipt

• If the outer packaging is visibly damaged:
• Do not accept the delivery
• Inform our support team immediately
• If accepted, claims may not be entertained without proper proof

Ritikart reserves the right to cancel any order due to unforeseen circumstances, product unavailability, payment issues, or logistic constraints. In such cases, a full refund will be issued.