Refund policy
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Cancellation, Refund & Replacement Policy
At Ritikart, we are committed to delivering a seamless and satisfying shopping experience. This policy is designed to be transparent, fair, and customer-centric, while ensuring operational efficiency.
1. Order Cancellation
- Orders can be cancelled anytime before they are shipped.
- Once an order has been shipped, cancellation requests will not be accepted.
Refund on Cancellation:
- Refund will be processed to the original payment method.
- Nominal payment gateway charges and applicable taxes may be deducted.
- Shipping charges (if applicable) may also be deducted.
2. Refund Policy
- Refunds are applicable only in the following scenarios:
- Order cancelled before shipment
- Product is out of stock
- Verified cases of damaged or defective items
- Refunds will be processed within 7–10 working days.
3. Return & Replacement Policy
We accept returns only in cases of damaged or defective products.
Eligibility for Replacement:
- Issue must be reported within 48 hours of delivery
- Customer must provide unboxing video and/or clear photo evidence
- Product must be unused and in original condition
Resolution Process:
- Replacement will be initiated within 48 hours
- Delivery timelines may vary based on location and availability
4. Non-Returnable Conditions
- Product is used, altered, or damaged after delivery
- No valid proof (unboxing video/photos) is provided
- Request is raised beyond the specified timeline
- Customer refuses delivery without valid reason
5. Special Conditions for Perishable Items (Food Products)
- Returns and refunds are not applicable once delivery is attempted
- Customers are advised to accept delivery promptly
- If the package appears damaged, please refuse delivery at the time of receipt
6. Damaged Shipments
- If the outer packaging is visibly damaged:
- Do not accept the delivery
- Inform our support team immediately
- If accepted, claims may not be entertained without proper proof
7. Order Cancellation by Ritikart
Ritikart reserves the right to cancel any order due to unforeseen circumstances, product unavailability, payment issues, or logistic constraints. In such cases, a full refund will be issued.
8. Need Help?
Email: info@ritikart.com
Contact Number: +91 8260045598
WhatsApp: +91 8260045598
We are committed to resolving your queries at the earliest.
Note: This policy is subject to change without prior notice.